Frequently Asked Questions
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by product and destination, but most UK orders arrive within 5–12 business days.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email. Please allow up to 72 hours for tracking updates to appear.
What payment methods do you accept?
We accept major debit and credit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Can I return my order?
Yes. We offer a 30-day return policy on eligible items. Please see our Return & Refund Policy for full details.
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery at rizano.ltd@gmail.com and include photos of the damaged item and packaging.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Contact us as soon as possible.
How can I contact customer support?
You can reach us by email at:
We aim to respond within 24–48 business hours.